Payment Policy

We offer multiple payment options for your convenience:

1. Credit Card Payment

We accept Visa, MasterCard, Amex, Discover, JCB, and Diners Club cards. Our payment system is highly secure, certified by PCI-DSS, and uses SSL encryption with MD5 digital signature to protect your final data during the transaction. We recommend using this payment method as it offers the highest level of encryption and security.

Reason for payment failure:

For safety reasons, your payment might be requested for 3D verification while processing. It ensures that while paying the order, you are the real cardholder. If you failed to pass the verification, please try another time or use another credit card.

For the payment failure with notice of "Do Not Honor", that means your payment is rejected by your bank, please contact your bank and ask for authorization, after acquiring the authorization, you can try again.

2. Klarna Payment

     

We accept Klarna “Pay in 30 days" and "Pay in 4 or Pay over time", flexible payment by installments. Supporting Countries/Areas: United States, United Kingdom, Germany, France, Spain, Italy, Portugal, Holland, Austria, Belgium, Sweden, Finland, Norway, Denmark, Poland, Czech, Switzerland, Ireland, Greece.

Learn more about Klarna shopping service: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/user

3. Payoneer Credit Card Payment

Supporting Visa, MasterCard, and Amex.

Payoneer Global Inc., an American financial services company, specializes in online money transfers, digital payments, and working capital solutions. Leveraging cutting-edge technology, Payoneer is establishing itself as a premier provider of digital financial services.

4. Refund for Order Cancellation

SteAnny Baby Shop respect customer's willingness to cancelling orders due to specific reasons. We can cancel orders upon customers' request if the shipping of the order has not been affected yet. Customers need to send us an email or request via online support to submit the cancellation request.

Please note that order cancellation will be rejected if order shipping has already been arranged.

Refund of canceled order: Refund will be processed within 1 working day after approval of cancellation. The full refunds will be returned to the customer's payment account in 3-5 business days, upon the processing time of the payment gateway company. SteAnny doesn't take any charges or fees for the processing of refunds, however, we are not responsible for the processing fees charged by the bank.

5. About Chargeback

Please don't apply any chargeback for your payment! All chargebacks will be objected to and will influence the credits of both sides. Refunds will be processed by SteAnny via our cooperative credit card company after return/refund procedures are done. We are always providing thoughtful after-sale services to customers, all order issues should and will be solved friendly based on thoughtful communications. 

Should you have any other doubt, please feel free to contact us by email: [email protected].

Last update: 31st, May, 2024

SteAnny Baby Shop