We offer multiple payment options for your convenience:

1. Credit Card Payment

We accept Visa, MasterCard, Amex, Discover, JCB, and Diners Club cards. Our payment system is highly secure, certified by PCI-DSS, and uses SSL encryption with MD5 digital signature to protect your final data during the transaction. We recommend using this payment method as it offers the highest level of encryption and security.

Reason for payment failure:

For safety reasons, your payment might be requested for 3D verification while processing. It ensures that while paying the order, you are the real cardholder. If you failed to pass the verification, please try another time or use another credit card.

For the payment failure with notice of "Do Not Honor", that means your payment is rejected by your bank, please contact your bank and ask for authorization, after acquiring the authorization, you can try again.

2. Klarna Payment

     

We accept Klarna “Pay in 30 days" and "Pay in 4 or Pay over time", flexible payment by installments. Supporting Countries/Areas: United States, United Kingdom, Germany, France, Spain, Italy, Portugal, Holland, Austria, Belgium, Sweden, Finland, Norway, Denmark, Poland, Czech, Switzerland, Ireland, Greece.

Learn more about Klarna shopping service: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/user

3. Payoneer Credit Card Payment

Supporting Visa, MasterCard, and Amex.

Payoneer Global Inc., an American financial services company, specializes in online money transfers, digital payments, and working capital solutions. Leveraging cutting-edge technology, Payoneer is establishing itself as a premier provider of digital financial services.

4. Refund for Order Cancellation

SteAnny Baby Shop respect customer's willingness to cancelling orders due to specific reasons. We can cancel orders upon customers' request if the shipping of the order has not been affected yet. Customers need to send us an email or request via online support to submit the cancellation request.

Please note that order cancellation will be rejected if order shipping has already been arranged.

Refund of canceled order: Refund will be processed within 1 working day after approval of cancellation. The full refunds will be returned to the customer's payment account in 3-5 business days, upon the processing time of the payment gateway company. SteAnny doesn't take any charges or fees for the processing of refunds, however, we are not responsible for the processing fees charged by the bank.

5. About Chargeback

Please don't apply any chargeback for your payment! All chargebacks will be objected to and will influence the credits of both sides. Refunds will be processed by SteAnny via our cooperative credit card company after return/refund procedures are done. We are always providing thoughtful after-sale services to customers, all order issues should and will be solved friendly based on thoughtful communications. 

Should you have any other doubt, please feel free to contact us by email: [email protected].

Last update: 31st, May, 2024

SteAnny Baby Shop

Shipping Policy

Order Processing Time

Overseas Warehouse Orders:

• Shipped within 1-2 working day after receiving your payment.
• Available in multiple countries including the United States, France, Spain, and Australia.
• Delivery time: 3-7 working days.

China Orders:

• Shipped within 2-3 working days after receiving your payment.
• Delivery to Japan, Thailand, and Korea: 20-30 days.
• Delivery to the United States and Australia: 60-90 days.
• Note: Shipping from China takes longer. Please be aware.

Warehouse-Specific Shipping:

• U.S. Warehouses: Can only ship within the U.S.
• Australian Warehouses: Can only ship within Australia. Lead time: 5-7 days.
• European Warehouses: Can only ship within European countries. Lead time: 3-7 days.

COVID-19 Impact:

• There may be delays in delivery due to the pandemic.

Shipping Companies

We primarily use UPS, FedEx, and GLS for fast and safe delivery. For small parcels, we use USPS, 4PX, and YunExpress.

Customs Taxes

Customers are responsible for any import taxes charged by local customs. This is a rare occurrence. We declare a low value on the shipping invoice inside the parcel. Customs regulations vary by country. If your local customs require a tax number to clear the parcel, please provide it to us before shipping, and we will include it in the invoice.

Tracking Your Parcel

We will notify you a tracking number along with the tracking website by email once your order has been shipped. You will also receive an email notification with the tracking number.

Tracking Information Delay

Tracking information may take 1-2 days to appear on the tracking website. The processing procedure by the shipping agent takes 24-48 hours.

Last update: 21st, May, 2024

SteAnny Baby Shop

Return & Refund

Return Policy

At TimeofModern, we want you to be completely satisfied with your purchase. If you are not satisfied with your item, we offer a 30-day return policy to ensure your shopping experience is worry-free.

Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as when you received it.
• It should be unworn or unused.
• The item should have all original tags.
• It must be in its original packaging.
• You must provide a receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at [email protected]. If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that we do not accept items returned without prior authorization.

For any questions or concerns related to returns, feel free to contact us at [email protected].

Damages and Issues

While we aim to pack our products with high shockproof standards, occasionally, there may be faulty or damaged goods. If your item is defective, or damaged, or if you receive the wrong item, please inspect your parcel upon delivery and contact us immediately. We will evaluate the issue and make it right.

Non-Returnable Items

Please reach out to us if you have specific questions or concerns about a particular item. We cannot accept returns for sale items or customized products unless there is a quality issue.

Return Freight

For returns that are not due to quality issues, customers are responsible for the return shipping fees. However, in the case of faulty product parcels or broken/damaged items, the return fees are our responsibility.

Claiming on Faulty Goods

At TimeofModern, we value your orders. Despite our best efforts to ensure safe packaging, there may still be instances of faulty or damaged goods. In such cases, please don't hesitate to reach out to us. We will take full responsibility for these issues.

To claim faulty or damaged parcel contents, please contact TimeofModern within 3 working days after the parcel's delivery. Email clear photos of the air waybill (showing waybill numbers) and pictures of the broken items. Don't forget to provide us with the order number.

You can reach our customer service team at [email protected]. After verifying the issues, our customer service staff will arrange compensation, which may include a partial or full refund of the order amount or sending a replacement parcel with the correct items.

Exchanges

If you want to exchange an item, the quickest way is to return the item you have, and once your return is approved, make a separate purchase for the new item.

Refund Process

We will notify you once we've received and inspected your return. You'll be informed whether the refund is approved. If approved, the refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

At TimeofModern, we're committed to providing you with high-quality products and exceptional service. Thank you for choosing us as your home porcelain and glassware supplier.

Last update: 26th, Sep. 2023